Shipping Policy

We ship our products to the countries and regions available at checkout.

Processing Time

Orders are usually processed within 1–3 business days after payment confirmation.

Please note that orders are not processed or shipped on weekends or public holidays.

Shipping Times

Estimated delivery time: 5–11 days

Delivery times are estimates and may vary due to customs, carrier delays or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your order.

Order Tracking

Once your order has been shipped, you may receive a tracking number by email, depending on the selected shipping method.

Customs, Duties and Taxes

For international orders, customs duties, import taxes and fees may apply. These charges are the responsibility of the customer unless stated otherwise.

Incorrect Shipping Information

Please ensure that your shipping address is correct. We are not responsible for orders that cannot be delivered due to incorrect or incomplete address information provided by the customer.

Lost or Delayed Packages

If your package is delayed or appears to be lost, please contact us at support@pawdox.store so we can assist you.